What does “Good news to groups, bad news one-on-one” mean?

2 Responses to What does “Good news to groups, bad news one-on-one” mean?
  1. Wendy Kinney
    July 19, 2018 | 5:13 pm

    Credibility is created with professionalism.

    Professionals understand their responsibility for the results they get. And they understand groups and individuals respond differently.

    These two principals:
    [1] Good news to groups; bad news one-on-one
    and
    [2] Good news for eyes; {email} bad news for ears {phone or in person}
    are rubics I wish I’d learned in primary school.

    The listener is the person who determines if the news is good or bad.
    If the listener thinks this is good news, send an email.
    If the listener thinks it’s bad news, call or speak before or after the meeting.

    When you use this tool Members will think you like them, and know they can confidently refer to you.

    • Wendy Kinney
      July 19, 2018 | 5:17 pm

      Recently a Member emailed to say he was leaving the Team.

      He wrote, “I followed the rule. I emailed each Member to tell them.”

      Which means, he thinks they will think him leaving is good news!

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