Etiquette

May I Tell Him He’s Wrong?

Wednesday’s email from Tyler Verlander: Question… see the email below. He called me a couple weeks ago after picking my name out of the PowerCore.net directory and was asking me about PowerCore. Said he was a member of another organization, but was looking to get out as he didn’t like it anymore, didn’t think it was…

Why it’s important to charge PowerCore Members full price, and how to violate that rule.

The purpose of PowerCore is not to do business with each other – if it was, you’d just attend once, collect everyone’s card, and follow through. When people do that they might get a bit of business, but they don’t get any where near the value the Team has for them. PowerCore’s purpose is for Members…

Should You Share Negative Feedback?

At Orientation Essentials we use FeedForward cards, and a new Member asked: “Should you share negative feedback?” There are at least 17 answers to this question – each of them in context – I’ll share six today: On a FeedForward Card. No. Not ever. If the receiver is going to interpret this as bad news (and negative…

When Is Expedience Acceptable?

Sometimes I forget to make out my referral slips in advance of our meeting.  I feel rude checking my calendar on my phone while someone else is talking,  however, I feel horrible if I have to wait a week to make any referrals. Should I be rude and check my phone for times, or should…

How To Wield the Invitation Superpower

I hail from Woodstock. When I sub on another Team, for instance the Vinings Team, what area is appropriate to meet for lunch or coffee. Since I wrote out the slip to meetshould I drive to Vinings? Or, is it alright to ask that person to meet half way? Does it matter who wrote the…

How To Show You Like Someone By Using And

Wendy, today I got so {expletive deleted} by a Team Member’s snide comments. Do I just have to sit and take this? Or should I transfer to another Team? Or drop? I am not willing to listen to the person degrade others.Maybe I have a personality conflict.Regardless, I won’t be using or referring to this…

You Say Referral: I Say Icey-cold Lead

Wendy, There’s a Member of my Team whose clients naturally need my service. Several times a month this Member will pass me a referral record asking for a quote for their client. It takes me a couple of hours to do a quote, including my creative ideas, based on what I’m told. None of these…