What to DO to GET Referrals

Credibility Happens Eye-to-Eye

The email with last week’s question – is it okay to use my phone during the meeting so I can complete a Referral Record – contained a second and opposite inquiry: We have a Member who is frequently on the phone during the meeting.  Any polite way to get this person to stop?  We’re each running a small…

Building on Strengths: Enhancing Skills

What skill does not come naturally to you, but is essential for success in your industry?   What have you done to learn and enhance that skill?   Share your story about taking courses, reading books, or pursuing on-the-job training that has empowered you with essential abilities. Is it natural for you now, or still…