Robert Steinhardt - Accounting

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  • Phone: 201-406-3561
  • Team: Brookhaven
  • Introduced by Ben Ragin
  • Joined on 08/18/2015

Recent Comment

What to SAY to GET Referrals: Element: Behavior | Topic: Green = WHO + HOW -Tone of Voice

•What tone of voice do your best prospects have when they first reach out to you?

When a prospect first reaches out to me, they’re generally looking for someone who is more knowledgeable than the person they’ve been using. They’re tired of being overlooked or made to wait to hear back. So they’re confident in their business and in their tone of voice, but not necessarily confident in the help they were getting.

•If they reach out by email, what is the tone of their words?

Generally it’s quick and to the point, time is money for these people and taxes are just something that they have to deal with.

• Are they clipped and quick, or expressive and friendly?

Sometimes harried, and sometimes take their time, just depends on the person

•Is the whole message in the subject line, or do they begin with a greeting?

I’ve never seen someone who cares about who they are speaking to send the entire message in the subject line. Always important to be specific, impossible to do if everything is in the subject line.

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    Carr, Riggs & Ingram
  • 5909 Peachtree Dunwoody Rd.
  • Suite 800
  • Atlanta, GA
  • 30328
  • Phone: 770-261-5422
  • Website: www.bnkj.com

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