Sean Collins - Contractor – Painting

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What to DO to GET Referrals: Element: Action | Topic: Credibility – Eye Contact

My initial contact with a customer begins with a phone call. The call serves a couple of purposes……to establish contact, to let the customer know he/she is important and to establish creditability by listening and identifying their concerns. When the first visit occurs; the customer feels like their talking to a familiar person oppose to stranger or salesman.
A habit and routine is to repeat their concerns that was previously mentioned.
After providing an estimate, I ask does this estimate meet their intent per our initial discussion.
Finally, I follow up with a phone call 48 hours after the estimate is provided.

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