Should You Share Negative Feedback?

At Orientation Essentials we use FeedForward cards, and a new Member asked: “Should you share negative feedback?” There are at least 17 answers to this question – each of them in context – I’ll share six today: On a FeedForward Card. No. Not ever. If the receiver is going to interpret this as bad news (and negative…

Confidence Creates Credibility.

The Purple Card in an InfoMinute is short – just five seconds – and it tells why you’re good at what you do. Examples I use frequently are Mary Galardi’s “I work with a clean clear desk”, my sister-in-law’s “I’m a certified picky person”, and my own “I’m good at remembering names.” During InfoMinute Seminar I share three…

Credibility Happens Eye-to-Eye

The email with last week’s question – is it okay to use my phone during the meeting so I can complete a Referral Record – contained a second and opposite inquiry: We have a Member who is frequently on the phone during the meeting.  Any polite way to get this person to stop?  We’re each running a small…

When Is Expedience Acceptable?

Sometimes I forget to make out my referral slips in advance of our meeting.  I feel rude checking my calendar on my phone while someone else is talking,  however, I feel horrible if I have to wait a week to make any referrals. Should I be rude and check my phone for times, or should…

How Can I Be Polite Without Costing Myself Referrals?

Prologue: Wendy, I am currently in a series of InfoMinutes about my merchant services audits. A merchant services vendor is visiting tomorrow (I invited him, he knows what I do).  Although I’m not selling merchant services, I do address some of the unattractive service practices, and I don’t want to put my visitor on the spot….

How To Read A Book You Want To Use

Katie Sanders just texted me asking for “only 1 book for me to tackle”.Because she used the word “tackle” I chose Harry Beckwith’svery valuable Selling The Invisible It’s important to know how to read a book like this – even if  . . . especially if . . . you like to read.   Beckwith’s…

How To Wield the Invitation Superpower

I hail from Woodstock. When I sub on another Team, for instance the Vinings Team, what area is appropriate to meet for lunch or coffee. Since I wrote out the slip to meetshould I drive to Vinings? Or, is it alright to ask that person to meet half way? Does it matter who wrote the…

Why Doing the Best Client Work Matters

Yesterday at GateOpener Workshop I shared my own very personal feelings about my own very personal experience with Ilana’s weight loss product, Isagenix. (For those of you who haven’t known me long, I’ve lost 70 pounds in the past 18 months.) I didn’t sing the party line. Driving back to the office I was thinking . . ….

How To Show You Like Someone By Using And

Wendy, today I got so {expletive deleted} by a Team Member’s snide comments. Do I just have to sit and take this? Or should I transfer to another Team? Or drop? I am not willing to listen to the person degrade others.Maybe I have a personality conflict.Regardless, I won’t be using or referring to this…

You Say Referral: I Say Icey-cold Lead

Wendy, There’s a Member of my Team whose clients naturally need my service. Several times a month this Member will pass me a referral record asking for a quote for their client. It takes me a couple of hours to do a quote, including my creative ideas, based on what I’m told. None of these…