The Profitable Way To Say … Goodbye

The question came by email: “My wife is working out of town and I need to get my 7-year old daughter off for school in the morning. I must leave my PowerCore Team. How should I go about that?”

Our thanks to the Members–many of them past Members–who ask, who follow these tips, and who say “goodbye” profitably, with credibility and referral generating power intact.

The answer below is my response to the Member above.

Tell everyone personally.
Since you can’t go to another meeting, this means a phone call.
DO NOT SEND A BROADCAST EMAIL, that is impersonal.

Start with the Officers. (Never blindside a leader.)
Then call each person from whom you would like to get referrals in the future.

Tell them:
1: The reason why. (Your reason is very good. It’s important that the reason be something they would take the same action on. A reason that makes them feel responsible is not good.)
2: What you will be doing instead. (Once again, you’ll be doing something important. This is good.)

When they know why, and what, they will keep your information,
and continue to refer to you.

For extra credit you can add two more things.
3: Tell each person what you learned from them, personally. (You might say, “In your  7-Minute presentation I learned ___ and that helped my daughter get an A on her science project.”) This lets that person know that you value them. That’s what it takes for them to feel comfortable staying in touch with you.

4: Offer to be a lunch or coffee appointment. Debra Carpenter taught me this one. When she left her Team (after 12 years) she said: “As new Members join, who I would be a GateOpener for, feel welcome to introduce me at a 3-way lunch.”This simple sentence means her Team has stayed in touch with her, because she gave them permission to “use” her as a referral.

Best success to you.
Wendy L. Kinney

 Gratefully,  W!
2 Responses to The Profitable Way To Say … Goodbye
  1. Wendy Kinney
    October 27, 2009 | 5:19 pm

    It was Jackie Love, Type-4-You, past Member of the Snellville Team, who taught me how to do this. I watched her speak to the Officers before the meeting, then to each Member after. Those she didn’t speak with personally, she called.

    The following week, during announcements, Jackie said “As most of you know”, {everyone knew, she had told them; no one was blind sided} next week will be my last meeting here. The Lawrenceville Team has an opening for me, which means instead of driving here for 40 minutes and back for 40 minutes each week, I’ll be five minutes from the Team.

    “So I will be up, and I will be drinking coffee, I just won’t be here, drinking coffee with you.

    “I will stay in touch, and I will keep you in my card file, and I will refer to you.”

    And . . . I watched Jackie continue to get referrals from that Team for E V E R. (Maybe still.)

  2. Sid Plait
    October 28, 2009 | 2:59 pm

    This organization, and my profitability, are tightly linked to tightly linking. At some point in time, I will leave my team.  Assuming i do that BEFORE I retire, I will take this lesson to heart. Maintaining the connections I have built remains a high priority to me.

    I am having lunch with one of the founders of the Haynes Bridge team, a guy who was an influence on me in my first days on the team, and the Team Coordinator just before me. He has been out of PowerCore for over a year now, and I intend to keep the relationship going forever!

    As always, Wendy, thanks for sharing!

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