What to SAY to GET Referrals: Element: Behavior | Topic: Symptoms – Notice vs. Imagine

Referral Trigger for the week of September 18
Topic: Element: Behavior | Topic: Symptoms
Conversation led by: Canton Business Leaders Team (100% responses achieved)

A symptom is an indication of a problem.

  • Describe a symptom we see, and tell us
    the problem that symptom signals.
  • Then explain how you would help if
    they become your client.
    Share the symptom, identify the problem,
    and tell us the first step you would take.



23 Responses to What to SAY to GET Referrals: Element: Behavior | Topic: Symptoms – Notice vs. Imagine
  1. John Hulbert
    September 15, 2017 | 9:28 am

    If you have noticed a coworker coming into work dragging, dead tired all the time, with no energy and is obviously just “phoning it in”, then that is a pretty good sign they could use a vacation. Or, if your spouse has been getting snippy with you or the kids…that can also be a sign they need to get away. Tell them you know a guy who can help put the pep back in their step, and hand them my card. I’ll take it from there.

  2. Jennifer Wilson
    September 15, 2017 | 10:54 am

    If you notice a friend complaining on Facebook about their insurance company, perhaps the claim that have due to the recent storms. Reply to their comment right on their page, tag me it in, and tell them that you know an insurance person who has a Claim Satisfaction Guarantee. If you have a poor claims experience, my agency will actually pay the insurance premiums on that house or that car for an entire insurance term! We back up our promise! My first step would be to private message that person via Facebook, and offer my direct contact information and assistance!

  3. Michael Johnson
    September 15, 2017 | 11:16 am

    If you notice a friend complaining or frustrated at the accounting and tax chores they are avoiding in their small business or personal life, they are most likely suffering from (PTATD) Post Traumatic Accounting and Tax Disorder. Avoidance of treating this debilitating disorder can lead to significant financial loss, anxiety and stress, loss of sleep, marriage issues, and even less tolerance for teenage children ( if that’s possible).

    Well, the Doctor is here with the cure! I discuss with each client what they think their needs are and evaluate the situation and determine what I think their needs are. Together we agree on a course of action to provide them with relief from PTATD. I can provide as much service or as little service as they need with consideration of their budgetary constraints.

  4. Joseph Chvatal
    September 15, 2017 | 11:53 am

    If when discussing the 2018 health insurance choices and the expression you see is nervous concern this is norm and not the exception. I need to work with that person. The problem is how in the heck am I going to afford to pay for coverage, it’s another mortgage payment! I don’t have the answer for the costs or the lack of coverage, what I can do is educate my client on the coverage your premium dollar you will give or not give you so when it has to be used there are no surprises. That way you will be able to understand the playing field and make the correct choice to protect you and your family and your equity

  5. Jessica Carter
    September 15, 2017 | 12:05 pm

    If you notice a friend limping it would catch your attention. You might ask them, “What the heck happened to you?” They could answer, “I’m just getting old.” It is possible they had an accident and have an injury. No matter their answer, there is an oil that can help their support their body.

  6. Dr. Ollie Evans
    September 15, 2017 | 12:23 pm

    When you see someone moving slow, whether it be walking with a limp, or slow to sit/stand, this is an indicator that there is something wrong. Usually what they are feeling is a symptom and in my office, im less concerned about the actual symptom and more interested in what is causing that symptom. My goal is to identify the root of the problem and make the correct there, and as a result, the symptom will go away for good. This is what sets me apart from other health care professionals. Instead of focusing on a symptom and how it can be covered, I look to get to the cause to fix it for good.

  7. Shaina Gordon
    September 15, 2017 | 1:13 pm

    If you notice a coworker biting their nails to the point where they are bleeding, they probably need a professional to talk to to help their poor nails and their mental health.

  8. Charles Frederic
    September 15, 2017 | 2:44 pm

    The first thing you see is sweat. If they get of their car and sweat is dripping down their face the odds are the A/C is not working.
    A towel on the front seat. If there is a towel on the front seat in the winter then the windshield is getting fogged up from the body heat in the car. That is a sign that the A/C is not working. In both cases we can asses the problem and repair so they can enjoy the ride in tehir car without melting or wiping the windshield.

  9. Gordy Powell
    September 15, 2017 | 2:55 pm

    In our line of work we also provide hoarding clean up. As I sometimes see in Goodwill, I will come across a hoarder or collector in the store and easily pick their car out in the parking lot. Typically the car they drive is packed.
    I will leave a soft sell pamphlet with the care offering
    house cleaning and organizational skills should this be required. Oddly, this works very favorably.

  10. Scott Lavelle
    September 15, 2017 | 3:03 pm

    The symptom is a website that both visitors and owners complain about. The problem is that the site is outdated, most notably in two ways: information is not current (i.e. staff listing includes people no longer there or doesn’t include new people, service offerings are no longer correct, dates are from 3 years ago, blog postings are not updated) or the site is not mobile friendly, which can be seen easily if that site CAN be pinch-zoomed. If you can zoom, there is a likelihood that the site is NOT mobile friendly. A mobile responsive site doesn’t NEED to be zoomed, because it is properly formatted for the mobile device.

    Both of these are corrected by consulting with the business owner to determine the requirements of their web presence and finding the most appropriate solution to those needs. This typically means rebuilding the site on a new platform, but can sometimes be remedied with less-extreme measures.

  11. Debra Brazell
    September 15, 2017 | 3:04 pm

    The symptom we see would be an adult child or grandchild worrying about their loved one. That person has recently exhibited behavior that is out of their norm (getting lost on the way home from a best friend) or falling. I will meet with the family, take a medical & skills inventory. Then we come up with a plan to provide assistance to help that senior continue living in their home (where ever that may be), as long as possible.

  12. Chris Quay
    September 15, 2017 | 4:49 pm

    Poorly flying bugs in large numbers in the vicinity of windows.

    Termite Swarm, for this to occur they have been feeding for 2-3 years.

    The damage could already be extensive. First step is to identify their exit hole and devise a treatment plan, chemical treatment must be utilized, “bait stations” will not fix this.

  13. David Belim
    September 15, 2017 | 6:02 pm

    If you hear a statement of someone wanting to take a hammer to the copier, then it should be easily determined that their office equipment has failed them…but not just once, this has probably been an ongoing let down. Having an consultation about how Ace could provide them same day service and supplies, without the customer every having to handle a hammer!

  14. Rebecca Brizi
    September 17, 2017 | 1:04 pm

    There are some clear “complaint” symptoms for a business consultant (lack of performance, trouble hiring or managing teams, etc).
    Another good time to get some business advisory, however, is growth and positive change. When a business is hiring, developing a new product, launching into a new market, changing management or structure, these are all moments in which it is important to build a structured process to ensure continued performance while training, building, and trying new approaches.

  15. Jeanne Westmoreland
    September 17, 2017 | 2:00 pm

    Pictures are worth a thousand words. If a Realtor tells me a listing isn’t getting any or many showings, the first thing I suggest is that the house may not be showing well in the pictures. Sometimes it is because of poor quality photos; more times though, it is because the house hasn’t been prepared well for the pictures. The Classic Staging Walk and Talk addresses specifically how a home will show in photographs. The Walk and Talk is the first place to start, and most times a seller will run with the information and be able to stage the house on their own. Our statistics of 21 Days on Market as compared to the Georgia MLS unstaged Days on Market of 55 and above, proves that our staging works, if the home is priced correctly. Stage. Sell. Simple. It’s Classic!

  16. Lindsay Prose
    September 18, 2017 | 11:50 am

    If a customer calls regarding a leaning tree we first schedule a free onsite estimate to determine the type and assess if it’s dead/dying/diseased. Some hardwoods can lean and be perfectly safe but if it’s just noticed to be leaning there is a definite cause for concern. When we find it’s a pine tree we recommend removal, their shallow root base makes them susceptible to uprooting and they should be addressed immediately.

  17. Judy Bagwell
    September 18, 2017 | 3:05 pm

    If you hear a business owner that you are talking with complaining about high prices or bad service with their current payroll company that would be a great symptom to a problem. Corporate Payroll Services offers one on one “local” customer service and our prices are usually 50-60% lower than our competition. Please introduce me to them via 3 way email and I will show them how we can help and also be available when needed.

  18. Angie Hays
    September 18, 2017 | 7:56 pm

    When your co-worker complains that her house “is so quiet now that the kids are gone”, that’s a great indication that maybe now is the time for her to downsize. I love working with Empty Nesters who’s kids are in college or moved into a home of their own and they have 2,000 square feet that isn’t being used anymore, except to collect dust! Instead of spending all day on Saturdays cleaning a huge house, they would rather be playing golf, antiquing or taking a 3-day weekend traveling. I can assist them in selling the big house and introduce them to a smaller, yet simpler lifestyle. Set up a 3-way email and I’ll help them find a more fun way to spend their Saturdays!

  19. Ben Cook
    September 19, 2017 | 9:18 pm

    In the world of roofing, a common and easily noticeable symptom is missing shingles. If your roof or someone’s roof you know has a missing shingle, then there’s a good chance there’s other parts of the roof that might have issues as well. If you notice this symptom, call Escex for a free roof inspection where we will come out and identify all issues on your roof and use our personal crews to fix every problem correctly and as cost effectively as possible.

  20. Nicholas Ovens
    September 20, 2017 | 2:58 pm

    We often have clients that love their homes but think the lay out or the flow is not conducive to there lifestyle. For instance whenever someone has a party; it is a guarantee that most folks end up in the kitchen. A lot of homes in the metro area have small kitchens, and dining rooms. One way to improve that and address the issue is to combine the two rooms. Or better yet open up the entire main floor of the home. We would work with our client to find a solution to the basic need and then give them options in as far as what we can do to really improve it.

  21. Christine Senior
    September 20, 2017 | 4:32 pm

    Symptom: Client complains that there is no home that meets their needs or multiple offers on a home are causing them to miss out on a new home purchase. A great solution for this client would be a construction perm. We can assist with a land and construction purchase to where they can build their dream home. We have the ability to do a one time close on the land and construction build project all at once.

  22. Duncan Cottrell
    September 21, 2017 | 6:05 pm

    To showcase the beautiful wood, front entry doors are stained a pleasing color and coated with a clear finish to protect the wood from rotting. Rain, sun, and wind will deteriorate the protective finish, making it crack, peel, and the color fade. When the raw wood is exposed, it will oxidize to a grey color and allow rot fungus to take hold. The protective finish must be renewed periodically; every 2 to 3 years for doors fully exposed to the elements; less often for more sheltered doors.
    A door you observe cracking and peeling, with the color faded and blotchy, or showing grey wood in spots is not only unattractive, but also in the first stages of deterioration and ruin. And doors are expensive to replace.
    The Entry Enforcer will refinish the door and make it look like new again. I will strip off the old, deteriorating finish and apply new stain and new protective coating. For a protective coating I use the superior product of marine spar varnish instead of polyurethane. Varnish is more durable and doesn’t crack easily like polyurethane does. When renewing the coating after two years, subsequent coats of varnish will chemically amalgamate with the previous varnish coat. Polyurethane won’t adhere well to anything, including itself, unless you sand it to give a mechanical bond.

  23. Jon Ongtingco
    October 9, 2017 | 10:31 am

    You will see them sitting there, staring at their screen waiting on the computer to produce their desired result. You will hear them say, “Wait a second, my computer is slow” or “Just waiting on my computer”.

    Regular maintenance often prevents such frustration, but sometimes it is internet speed, local network trouble, or a virus. By performing a complete check, I will find and correct the problem so they can complain about lunch instead.

    Jonathan Ongtingco

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