Understanding
Our firm has Client liaison that specifically deals with client intake. A client-walk through entails showing the client how the legal process works. What’s expected about settling their claim. Usually this takes place at our office, or wherever the client wants to meet.
We usually ask the client, what is it that they want to achieve from their case? What are their goals for our representation for them?
We believe that the best way to make prospects comfortable is to listen. Paying attention and repeating the needs of the client back to them shows them that you have an understanding of the client’s needs.
