Jim Hilber - Merchant Services

Member Profile

Member Bio

WARNING! This Person Contains A High Level of Energy!
My family and I love to enjoy the communities, events and great outdoors offered in GA. Golf is a passion of mine that teaches us that success and failure are both temporary.

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In the fast paced world of Merchant Payment Services a 24 hour help desk is a norm. This industry has become very transactional and less relational. But after 25 years in the industry I have found that business owners prefer to do business with credible people and not brands. I enjoy having the ability to be backed by some of the finest companies and products in the payments world who also staff additional support for my clients. However, I truly value a client that still respects a personal touch. My phone number remains accessible to all our merchants. Even texting has provided an often used personal level of service. I was taught long ago by a mentor that it is best to reply as soon as possible to customer requests, even if you cannot yet help or don’t have the answer they are looking for. Candid open, personal communication benefits both my customers and our ability to keep them happy for the long term. Don’t we all want the opportunity to do that?

Awards & Recognition

Leadership
  • ParticipationCoOrdinator
  • Coach
  • Orientation Panelist
Team Recognition
  • Teamwork Pin Award
Development
  • Orientation
  • InfoMinute Seminar
  • Best Client Workshop
  • 7-Minute Workshop Presentation
  • Filling the Filing Cabinet
Sponsorship
  • Gold Star

Members Sponsored

  • Chris Coltran
  • Jancey Smith
  • Nicole Valdez
  • Rich Biro
  • Bart Nunley
  • Denise Jutze
  • Mark Stevenson

Company Profile

Company Profile

My Merchants want their credit cards transactions safe for their customers. They want to understand what they are paying for and save money through education and new tools. MERCHANT GLADIATOR is ARMED and SHIELDS the local business owner.

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