Professional: Precise – Communicate
I agree with Ricky… nothing negative gets better with time. The more rapidly you deal with bad news, the faster you get to a solution, and the faster your client is aware that they are important enough for you to step up and address the good as well as the bad… they have to do it and the fact that you demonstrate this principal indicates that you take them seriously. Additionally, its important that YOU do it…if is bad news you need step up directly.. its your business.. passing it off on a co-worker or subordinate makes you look bad with your customer and your co-workers and employees.
As for good news, give your staff and your team an opportunity to spread good news…. they are often the reason for the good news and it gives you the opportunity to let them know that you see what they do…and get the credit for it
Karen Brown Williams
