What To Do To Give Referrals: Get A Sub

Fair means everyone is treated as they deserve. Parents strive to treat children fairly. Equal means everyone is treated the same. Our attendance policy is the same for every Member.

  • Where in your business do you treat clients equally?

Why, in the context of your business, is this important? 

Wendy Kinney

Response from Wendy Kinney

from the PowerCore Team

PowerCore doesn't have membership drives where new Members pay less than existing Members. Everyone pays an initial registration fee and quarterly membership at the same rate, because giving new Members a financial incentive seems unfair to me!

Dividing the cost of membership equally is  respectful to all Members.

Jason Conn   NMLS 210515

Response from Jason Conn NMLS 210515

from the Decatur Team

Equality is extremely important and is in fact, regulated and tracked in the mortgage business.  However, due to the nature of the business being a 100% commission job role across the industry, many lenders will not call back the prospect who left a message for a $50K home purchase as quickly as they will call back the client who is calling looking for a $1,000,000 loan amount.  I always return calls in the order in which they are received.  I truly believe in Karma as well.  I feel that if I don't help clients with small loans, I won't get the big ones.  The smallest loan I have ever done was $42,000 (first mortgage) and the biggest one was $4,000,000.  The client who bought the $42K-priced home was so appreciative and it meant so much to them that I helped (becuase they couldn't get other lenders to return their call).  

Michael Sussman

Response from Michael Sussman

from the Decatur Team

I go into the same level of explanation and detail with all clients.  As a package (home, auto, and umbrella) focused insurance agent, I work extra hard to educate my clients so that together, we make the best decisions to protect their assets, investments, and future wages.  This is why it is so importnat that I am working with an ideal client and not someone who doesn't care about the actual protection piece.  

Joann Taylor

Response from Joann Taylor

from the Decatur Team

All of my clients are treated equally-----with responses, ordering processes, updates, proposals, invoices and installation.

Because I want my clients to trust me and depend on what I say is what I do----my prompt actions to their questions and needs is very important to me.

Joann Taylor

Taylor Design Consultanats ,inc.

Ron White

Response from Ron White

from the Decatur Team

I treat all my customers equally by providing a Consultative Approach when determining their needs. In some cases, that has resulted in a redirection of their current resources to meet their resource needs.  My customers appreciate my honesty and opinion in addressing the recruiting needs.

Another area is in pricing. I share with my customers what their rate will be upfront so that there is no surprise and they can determine the length of the engagement

Linzy Parsons

Response from Linzy Parsons

from the Whitlock Avenue Team

My industry has been so commoditized that many consumers believe that all insurance companies and policies are equal and that is not the case. And there are a number of people who think insurance is unfair and that they are penalized for factors beyond their control. That’s the law of large numbers and that theory is how premiums are determined. And that’s why it’s so important to me that my clients are treated equally and that starts with educating every single one of them. No, I’m not teaching them how to be an insurance agent, ew how boring! Instead, I’m helping them understand their risk exposures and their potential for loss and I utilize insurance to help mitigate those risks. But at the end of the day, if my clients think insurance in a waste of money, then all of this is for not. SO introduction to those who value insurance and understand the value of having an agent is critical.

Robert Hamilton

Response from Robert Hamilton

from the Decatur Team

We treat our clients equally by having consistent pricing. Whether thier in Sandy Springs or College Park, the pricing is consistent. There's no "Buckhead bump". We also do the same inspection report for each client. No matter the size of the home or condition, we give the same detailed free inspection. 

Jessica Lee-Bohannon

Response from Jessica Lee-Bohannon

I treat all of my clients with the same respect and courtesy.  No matter if they are a weekly scheduled client or a one time service. They are treated equally with professionalism, courtesy and high quality service. I treat everyone as I would want to be treated and that has paid off tremendously. I am building strong relationships and trust with my client's.  They know that they will always get open communication, accurate detailed plans of action, friendly reminders and I always show up on time. I give my all to each service and try to exceed expectations. That's why it is easy for people to refer me, to stand by me and support the growth of my business. 

Tom Wallace

Response from Tom Wallace

from the Peachtree City Team

My initial coaching agreement for all my clients is for three months.  This ensures that I meet with the client regularly to effect the transformation that they are looking for and they don't get stuck.

Within that timeframe, I meet each client where they are at, so every situation is different and approached with that in mind still allowing the clients to maintain forward momentum toward their financial goals.

Ryan Carroll

Response from Ryan Carroll

We treat all of our clients equally because being a new company we have thought of this being an issue as we grow and scale. At the moment, our home inspector, Rick, is very handy and capable of tasks that our members need completed that are outside of our offered scope of work. If Rick is able to complete these tasks within his 30-60 minute visits, he won't charge for that speific task. 

As we grow, we have to ensure quality control across the company with all inspectors. Our main priority for all members, is high quality customer service. We don't want to receive phone calls that Rick is needed at 50 clients' homes in 1 week because he is capable of performing certain tasks that our newest inspectors aren't. 

Nicholas Garrison

Response from Nicholas Garrison

from the Fayette Team

All my clients are treated the same. What ever their race or economic situation. We start out with the same process an initial intake form and agreement and pricing is the same for everyone. All training is done in the client's home. As long as the client has the means to pay my fees and follow my instructions.  I will do business with them.

Jonathan Richter

Response from Jonathan Richter

I always make sure to treat clients equally in a timely, professional, and responsive manner. It doesn't matter if my client is the owner of a real estate brokerage with 20 agents, or a first-time entrepreneur–I give everyone the same level of attention, consideration, and respect.

In the tech space, there's an expectation that everything needs to be developed as fast as humanly possible. However, the speed of technical development isn't nearly as important as the quality of the solution that's built. I focus on quality first and foremost to ensure that we're building the right thing for every client. 

So even though I don't prioritze speed on the technical development side, I do focus on speed when it comes to communication. As a result, every client gets a response from me that's fast, informative, and respectful.

Jinnie Schmid

Response from Jinnie Schmid

Like most businesses, the place I treat clients equally is in my policies and procedures - pricing, processes (like scheduling) and especially policies like those for missed sessions - which are clearly listed in my Coaching Registration Agreement that all clients read and sign as part of their onboarding process. Because we all make mistakes, I allow new clients one "missed" or "no-show" session without penalty...and that experience gives me a chance to remind them that they are invited to reschedule or cancel their sessions as many times as needed, as long as I they do it (using their custom scheduling link) at least 24 hours in advance...but changes or no-shows without the required notice will forfeit their session - meaning there is no additional charge, but the $$ they paid for that session will not be refunded, nor will they be able to reschedule it for another time. 

Jessica  Love

Response from Jessica Love

from the East Cobb Team

Corporate Payroll Services is one of the only payroll companies to have our prices listed on our website. We do not believe in over charging certain companies to under charge another. This is an important aspect because business owners deserve high quality service at a fair price no matter the size of your company. 

 
MaryAnnie Hughes

Response from MaryAnnie Hughes

I treat my customers equally by providing excellent Mary Kay service: product availability, prompt service, with limited personal local delivery.  I also follow up for customer satisfaction and return calls, emails and texts.

Treating my customers equally is important because my customers expect and deserve my excellent service. Many of them know each other and have referred or been referred by other customers.

Less than equal service is a business buster!!

John Crewdson

Response from John Crewdson

Many of my clients have been told that the environmental issue they're facing is all in their heads. I always believe my clients because that's the first step toward finding the source of the problem. Once I've found the source they can begin to heal their body from one or maybe more envionmental toxins. 

Ms Adrienne Thatcher

Response from Ms Adrienne Thatcher

My job as an energy coach is to balance the invisible forces in your home. All homes. 

If you are a renter, owner, single, married, have children, old, white, young, in college, black, gray, or rainbow. 

During my intital consulation, I first talk to the client who reached out to me. Then,  I am open and offer to talk to anyone who lives in the home. 

Its imporatnat to understand, from every family member, what is causing problems in their life. 

 

Connie Cooke

Response from Connie Cooke

from the South Gwinnett Team

  • I treat clients all clients equally, with Excellent Customer Service  
    • All clients receive prompt answers to their questions, via text messages, emails, and/or phone calls.  Clients are always happy that I've taken the time to respond to their queries.
  • In the context of my business, this is important
    • The client and I have not met; therefore, this allows the client to form a more favorable impression in advance.  
    • Receiving a response allows the client to decide if my I, as a professional, along with the services, I provide, will be to their benefit.