What To Say To Get Referrals: Purpose: Commander's Intent
The client is the commander. Every InfoMinute needs a sentence of Commander’s Intent.
One way to express a prospect’s intent is by the result they hope for when your work with them is complete.
Tell about one client’s result because of you.
Response from David Citrin
from the Peachtree Team
One would think that since I'm a Personal Injury attorney that all of my
clients' hoped for results are large settlements. Although this is true
in most cases, many want to know what to expect during the course of
their case, help with finding the medical care that they need, guidance
in maximizing all insurance options available to them and reassurance
that someone is looking out for their best interests. I derive a great
deal of satisfaction when, at the conclusion of my initial conversation
with the client, they tell me of the relief that they feel knowing the
great weight of handling the aftermath of their accident has been taken
off of their shoulders.
Response from Dr. Michael Tumminello
from the Peachtree Team
I'm Dr Mike Tumminello, neruological chiropractor. The more specific a
patient can be with their goals the better we can help them. We had an
amazing multiple sclerosis patient that said she wanted to dance at her
daughters wedding but her leg failure had recently had her in a wheel
chair most of the day. We worked extremely hard restoring her nerve
function and reducing inflammation with nutrition. She was able to dance
at the wedding !
Response from Hunter Hunter
My clients wanted to raise their children in a more rural farming
environment and came to me to see if financially it made sense to sell
here in Atlanta and buy the kind of farm they wanted in Alabama. We
coordinated the sale in Atlanta with their move to Alabama and their
dream is now a reality.
Response from Hal Parkerson
My clients look to me to optimize their situation whether it is to
pursue litigation to enforce contracts with customers, suppliers,
employees or others, defend litigation brought against their
organizations or to produce contracts which clearly address the rights
and obligations of the organization and those it works with.
I represented a purchaser of a property where the closing attorney
failed to properly identify a mechanics lien which diminshed the value
and forced my client to sell the property for a diminished value. My
client and I decided to sue the closing attorney for the difference in
value.
While many people hear about mechanics liens and use them as a
collection tool, few realize how exacting the requirements are for
actually complying with the law and how easily mistakes can be made. It
is the lawyer's job to make sure that this effective collection tool is
properly made enforceable.
Response from Drew Niess
from the Peachtree Team
On a daily basis, I work with new home buyers that want to be moved into
their beautiful new home with the least hassle possible and obtaining
home insurance should not create stress. I make this aspect of the
process easy so they can focus on more exciting things, like decorating
their home and planning their housewarming party. I always do my
homework before calling the client so they don't have to answer a myriad
of questions that could have already be answered by me doing research
beforehand.
Response from Kriston Sellier
A ridiculously amazing website that captures everything they wanted and
more!
That's what Slim said after we finished a website (I designed it and
David with Variux developed it). He said the customer service and
attention to detail was impeccable. He was happy with the whole process
and especially the end result -- an easy to use ecommerce website where
they can sell their new line of products. Plus they are proud to share
it with their customers. It represents the high quality supplements that
they make and the lengths that they go to for the very best, purest
ingredients. Plus the customer buying experience is so slick. It's just
all around a brand and a website that they can be proud of.
Response from Mrs Marianne Gudina EA MBA
from the Peachtree Team
As a tax professional it is interesting to observe the client when you
meet face to face. They are closed as a clam and will not really answer
your questions. Some keep the documents pressed to their chest and will
give them to you one be one when asked to.
I ask them questions about what they want to accomplish by filing taxes.
Most say fear of what will happen if I do not file.
When I ask if they want to play they freeze. I tell them that the IRS
sets limits but we can play inside the field just as in sports.
Suddenly they open up. I tell them that you can get different results
depending on what you do and all are legal.
Suddenly thar fear is gone and they loosen up and see the possibilities.
Response from Kevin Jones
My client was needing a quick decision and a quick closing and we got them closed on their purchase in 12 days.
Response from Rebecca Brizi
from the Buckhead Team
My client wanted to be known for the right reasons.
Her business operated in a fairly saturated market, and she wanted to
stay competitive without having to pitch herself "against" the
competition.
We worked on the question: what does she want people to say about her
behind her back, and built her a competitive positioning description and
value proposition.
Response from Nakia Sanford Lawson
from the Peachtree Team
A client unfortunately lost his brother and was lovingly tasked with
taking care of his nieces and nephews. We were able to put a strategy
together that not only provided income for the children's current needs,
but also future needs as they grew into adult hood.
It isn't magic, just math.
Response from Bruce Meller
from the Peachtree Team
My clients want to enjoy their homes with their loved ones.
They want to be confident that they made good decisions regarding their
decor and finishes and they want to be confident that they chose the
right company to make their dreams into reality. I listen to their
dreams and help them translate feelings into physical space. Then that
physical space drives good feelings for years to come. One client was so
happy with her new kitchen that she cooked a steak dinner for our team
to say thanks in a meaningful way!
Response from Ken Thompson
from the Peachtree Team
When this particular client came to see me, she told me her big desire
was to lose enough weight that she could shop in the same store as her
girlfriends- a clothing store called Chicos. She is in her 60s and had
been "heavy" for 50 years. She started as a size 22 and began her
journey to her goal of losing enough weight. She is now a size 8 after
losing 113# and enjoys those Chicos trips with her friends. But she has
gained so much more. She is no longer stressed out or anxious about
things that bothered her before, She can now take 2 mile strolls on the
beach with her friends without even straining or getting winded-
something she had never been able to do before! And she is sleeping
soundly and feeling more healthy than she has felt in years. I asked her
recently if she could envision herself as she is now when she first came
to see me for weight loss and she responded she never expected the
lifestyle change she is now enjoying.
Response from Kevin Flink
As a travel advisor, I recently had clients staying in a beautiful
resort in Negril, Jamaica. It was for their honeymoon...only they were
supposed to have been there in May of 2020. We all know what happened.
They had to reschedule their wedding, so I wanted to make it as easy as
possible for them to rebook their honeymoon.
I took care of everything behind the scenes. I made sure they received
all their future travel credits and even negotiated with the travel
company over a 4 hour call to give my clients $1400 in free money
towards rebooking. They went from a regular room to a honeymoon suite.
We all know someone that had a special trip get postponed last year. I
specialize in helping travelers get their big trips rebooked as easy as
possible.
Response from Sean Cantkier
from the Peachtree Team
My clients want solutions, not a yes man. As a web designer, this is
what differentiates me from the others. I will always listen to what the
clients GOALS are and find the best solution for them using over 20
years of knowledge in the industry.
My client was trying to sell online theology courses to help people
become ministers. Their goal was an easy way for people to pay. I took
this project a step further and showed them how we could use a shopping
cart solution for a digital product. This allowed customers to select
multiple courses and check out all at once and automatically. We also
integrated forms for new users to fill out. The result was a streamlined
process that saved many hours per week of labor and automated collecting
payments.
Response from Denise Jutze
SBRUS2 Payroll Services. As a payroll company, our clients expect that payroll will be executed as promised. They expect direct deposits are executed and invoicing is clean. They also expect that payroll taxes will be filed on time and accurately so they do not have to worry about IRS letters, late fees or penalties.
Response from JoAnn Labbie
My CPA clients want to be taught, coached, and advised because they want to do a good job. They are required to get continuing education hours to keep their license. They do not want to lose their title because they worked so hard to get it. They want to learn what will keep them equipped to do their jobs.
We spend so much time at work, don’t you want to be engaged and equipped to do it well?
Response from Stephanie Eban
My clients all come to me because they want to make sure that their
assets pass according to their wishes and as smoothly as possible. My
clients often finish the process feeling accomplished and like a weight
has been lifted off of their shoulders. One of my clients passed away
recently. Her daughter came to my office to discuss what steps she
needed to take to wrap up her mother's affairs. I explained to her how
much simpler the process was going to be than she expected because of
how we set up her mother's estate plan. One of the most rewarding parts
of my job is to make the grieving process a bit easier for people by
allowing them to focus on their loss instead of an administrative court
process.
Response from Bill Jacobson
My client is finally opening his office again. After meeting with them at the office, we came up with a plan on how to make their existing office space to accommodate the new norms and to provide a schedule to disinfect the spaces on a regular basis. After approving the plan, we started the process of making sure that new guidelines we created, communicated to the staff and executed. Client feels better by having a safe workplace for his employees and for his customers to come by for his line of business.
Response from Kim Chatman
My client was pleased that I met with there employees individually to
explain the medical, dental, vision, disability, life insurance options
and enrolled them taking the weight off their HR person.