What To Say To Get Referrals: Single Best Thing | Single

Sharing a Single Best Thing shows Team Members you are paying attention to them. Of course, this makes them pay attention to you.

Share your catcher’s equipment.

  • Do you record?
  • Keep a note?
  • Prepare the day before the meeting?

How do you make sure to field a Single Best Thing securely? 

Louis Agudo

Response from Louis Agudo

from the Roswell 400 Team

After learning a Single Best Thing, I have to write it down otherwise it may be gone forever. I make sure to prepare in sharing my Single Best Thing prior to my meeting. This way it comes out normal, a matter of fact and more importanly that I was paying attention and have come prepared. 

I keep my Infominute, referral trigger, SBT and Subs and Visitors in a document on Dropbox that I can view on my IPAD at a meeting to make it easy for myself. 

Michael Smith

Response from Michael Smith

from the Candler Park Team

When I'm looking for a single best thing, I'm usually looking for something about the person that's new information.  Questions in along the lines of "how did you get into your business" or "tell me about your last project".  There are usually details that are similar or different to my experiences (the same thing that creates referral connections for us).  Before I leave the meeting, I have the single best thing commited with a visual reference.  Nelson Carrasco (Painter on the Buckhead Team) and I had breakfast this week.  He told me a story about how he obtained funding for college.  It involved walking up to someone on a lawn mower - that's a picture that will stick with me.  Along with a great story about his determination.  If I have to refer to notes when I talking with a client - it's never going to produce results for my team members.

Wendy Kinney

Response from Wendy Kinney

from the PowerCore Team

I've learned I HAVE to take a note. No matter how brilliant that Single Best Thing is - if I don't write it down, it's gone.  I use the Supernote (ask if you want more info) and a templete by Voya for meetings. 

When I'm at coffee with a Member I try to remember to take a picture of the two of us together, then post it in News with the Single Best Thing.

I've seen Melissa Moody's one-page-prep for a meeting:
She has her InfoMinute printed out, then her Referral Trigger answer, ad then any SBTs from coffee that she's going to share during referrals. It's a brilliant way to give value.

Saurel Quettan

Response from Saurel Quettan

from the Candler Park Team

Single Best Things are fun and invaluable. So, I don't leave them to chance. When meeting with Team Members I give my full attention. I reserve five minutes toward the end of the meeting to seed a Single Best Thing using the following approach:

  1. I share my Single Best Thing.
  2. I ask: What's the Single Best Thing you want me to take away from our conversation?
  3. I invite my Team Member to share a Single Best Thing.
  4. I offer the Single Best Thing I'd like them to take away from our conversation.

I prepare some, but not too much. I prefer the magic that gets created from being present, curious, and expecting pleasant surprises.

Tom Wallace

Response from Tom Wallace

from the Peachtree City Team

When I'm heading to a coffee, I always have a small notebook with me to jot down notes about the conversation right after the meeting so it's fresh in my mind.  I will also capture my Single Best Thing as I recall the conversation.

Amanda Williams

Response from Amanda Williams

from the Sugarloaf Team

I retain a notebook with each member's name on a page where I record single best things on. This allows myself to review later, re-read to refresh, and use in various forms. I have used these notes when conducting INTROminutes, when talking to others about the member to identify a referral opportunity, or when considering joint 7-minute presentations.

Jonathan Wells

Response from Jonathan Wells

from the Peachtree City Team

The system we use is very secure and it is where we do all of our work and planning. I also keep none secure notes in my paper planner. 

Sri Chakravarty

Response from Sri Chakravarty

from the Roswell 400 Team

I have a PowerCore notebook where I record my notes from coffee meetings. This helps me mention the single best thing about a person when I am referring them. 


Brian Sullivan

Response from Brian Sullivan

from the Peachtree Team

Understanding how new information, credibility, and reciprocity form a balanced approach to successful referrals on a member's journey. Respect, Connection, and credibility all matter immensely when working with others.  

Lesley Donne

Response from Lesley Donne

from the North Fulton Team

I'm a planner - I like to take a look at my teammates contacts - website, social media, etc - to get a better idea of what they do and how they present themselves. This allows me to focus on follow up questions during our coffee - getting ever-clearer on how I can share about them to the rest of the world. It also gives me some basics about their business, so we can skip past the ABCs and really get to talk about who they are as a person outside of business. It also helps me keep on track with time, so I can respect their time and mine. I don't tend to take notes during a meeting - I'd rather focus on the person. But I do take notes immediately after so I can remember the highlights for later when I meet an ideal client for them.