What To Do To Give Referrals: Result > Flexibility
Officer Scripts are not a word-for-word mandate – they are an indication of what content to cover and how long to speak.
Describe a process in your business where there is flexibility for you and your client to adjust a script.
Response from Wendy Kinney
from the PowerCore Team
MembershipCore issues are context specific - and that means there is not a single right answer.
That is why the MembershipCoOrdinator forms a MembershipCore to make decisions based on the Member's context, for the good of the whole.
Item:
When a Member is removed for having 4 absences in a six-month period, the MembershipCore determines whether they can rejoin, and if so, when.
Examples:
- #1 Was told they could rejoin after six months. Did; and immediately had foun absences without a sub in the next six months. Was told they could not rejoin again.
- #2 Was told they could rejoin after four months, and when a Visitor came for their classification seven ! Members called saying "Get back! Get back now!" They did, and behaviour created a nomination for a leadership postion.
- #3 Was asked to sit out six weeks, then decide whether they want to be there. Sometimes the answer is no, and that's okay.
Proof there is not a single right way.
The MembershipCore decides.
For the good of the whole.