When I left my former employer in 2006 and started SOHO Data and Voice, my intent was to provide IT services to the smaller clients who typically couldn't get good IT support either because of cost or availability. So I chose the moniker SOHO, abbreviating Small Office Home Office, and was surprised when customers from my former employment began contacting me. Bill was one of those customers who reached out and said he had always preferred working with me when I was available because I was patient, willing to listen, and able to communicate back in a manner they could comprehend. I have moved their offices 3 times over the many years we have known each other, which included cabling the new locations for their business. I have also setup multiple computers, new networks, and I support his home network. When he decided to retire last year, I helped move important items from his office to his home and worked with him to make certain his customers could reach him at a new email address and phone number, which makes him not retired at all, really, in my opinion.

We have lunch together every other month, just to catch up.

I had worked with Coach Sheryl three times in about a year. She always held her composure as though she was barking plays, directions, and giving the referees hell on the court. After her father passed, that all changed. Her tone was defeated and lost. She couldn’t make a decision or plan of what was needed. She needed items moved from his home into storage and to her home after an estate sale.

When she first called us, she said, ‘I don’t know how much is going to sell,’ and she wasn’t sure how many people or trucks she’d need — with only a two- to three-day window from the sell to the move. 

As we talked, I realized she didn’t need a quote or a fixed plan right away. She was emotionally drained and was unable to nail down any decision. I told her, don’t worry about a thing. We would pencil her in for Sunday and she could call me Friday after the estate sale finalized to let me know what was left. No matter what we would have the man power and trucks for her that Sunday. 

She worked with me so that she could avoid having to make the wrong decision — or any decision — during an emotionally heavy time.

A confidential client contacted me with concerns about potential gaps in their insurance portfolio. After a comprehensive review, we determined they were underinsured and, as a business owner, exposed to material liability risk. I recommended and implemented increased coverages and secured competitive premiums to close those gaps. Proper protection is essential to safeguard against financial loss, legal exposure, and business interruption; having adequate insurance preserves financial stability and protects the client’s personal and professional assets. They are now one of my most valued clients.

One of my clients, Dena, comes to mind.  She is a property manager for a few high-profile shopping centeres in the metro Atlanta area. When she came me, she had been working with a few other printers over the years.  However, as the scope and frequency of work that she needed done became greater and greater, she was finding the responsiveness and quality being provided by her current printers very lacking.  All she wanted was consistency and communication, and she was looking for a printer that could accomodate on both fronts while delivering exactly what she needed for her properties.  She has been my client now for 3 years, and that communication and consistency has led to her bringing large-scale rebranding projects across multiple properties that had been on hold for years.  Turns out that she just needed someone they could trust to handle the big stuff for them so she didn't have to worry. They continue to work with me to this day to help them bring their biggest ideas to life.

Over the past year, Kim has become a valued regular client. Our partnership began when she faced an urgent catering need after a technical error prevented her initial request from reaching its destination. Since resolving that first emergency, she has entrusted us with her team’s catering twice monthly. By streamlining her ordering process, we provide her with a seamless, stress-free experience and the peace of mind that her events will always be handled professionally.