At the Edwards Law Group, we take on the ugly in family law cases so our clients don't have to. When a potential client comes to me, I make sure to tell that what MY background is in family law and that I take great pride in each client's case being handled individually instead of cookie cutter. Most client appreciate the individuality of the process, even if it costs a bit more. It's how I take Personal responsibility with each client's situation.

A client asked for Webcam recommendations close to the outset of our lock down. Very few options were available at that time and he had only bad options. He used that Webcam until it failed and called me in a panic because he had a very important Zoom meeting that night. I took my Webcam to him and made certain that his important night went off without a hitch.

When handling a real estate closing for a client, we want the closing to start and end on time and we also want it to be a smooth process. I take responsibility to look at a file and anticipate anything that might be a challenge for that file, so that we can be proactive to address the issue early. Sometimes that is an extra phone call, sometimes it is some extra research, but whatever it takes I make sure to handle it or ensure that someone in my office does. The goal is for them to leave saying how easy the closing process was.

The best example of this is when I am talking to a new client I am the one that is telling the crew that will be preforming the work what to do and what not to do, when they are expected to begin and complete the work, and that quality control falls squarely on my shoulders.

For one of my services I commonly partner with several service providers like benefits, 401k, workers comp, etc. For my largest national account I introduced this offering by stating that I will be the point person for the relationship and then was able to make introductions for the parties listed above. It also allows me to make new introductions as needed going forward.