Structure

What To Do To Get Referrals: Structure

PowerCore meetings are scheduled from 7 to 8:30 am because that is when we have the fewest urgent interruptions in our day.

  • Where in your business do you schedule for your client’s attention?
  • How would that be different if you were focused on your preferences instead of your clients’ results? 
Linda Loud

Response from Linda Loud

from the North Point Team

 

I love the flexibility of my Mary Kay business and I use that to accommodate my clients as to when and where to schedule appointments. Early on when my 3 girls were younger, I worked around their activities: I’d offer my Bedtime Beauty Bash at 8:30 PM once kiddos were in bed. I’ve done Wake Up and Make Up Color Consultations at 7:30 AM when they were on the school bus.  I’ve done skin care Hand-cials in the stadium and Color Consultations on the sidelines during band and soccer practice. Now that the chickadees have flown the nest I have more flexibility, but I still try to schedule my appointments while Ken is at work so we have nights and weekends for us.  The signature line on my email promotes that aspect of my business:   It says:

My 2 Favorite Job Duties: 1- Helping women find a way to steal away some time to pamper themselves... and 2- Giving them free Mary Kay products!

Kelly Vandever

Response from Kelly Vandever

from the North Point Team

In my business, I need to schedule for evenings or weekends to work around my clients’ commitments to jobs and family schedules if they’re preparing to list and/or if they’re seeking to buy.

 

If I focused on my preferences, we’d schedule meetings in the morning when I’m at my sharpest.

 

But I don’t want clients to have to take vacation days to meet my preferences.  And if they want to buy, we need to see the house when it’s available.  So we typically meet evenings and weekends. 

 

I do however take advantage of my preferences for mornings by doing the comp research, creating my spreadsheets, researching listings, and preparing for meetings with clients and prospects. That way I can make the most of our time working together around their schedules. 

Tom Wallace

Response from Tom Wallace

from the Peachtree City Team

I have several slots available during the day to allow clients to schedule at their convenience.  I also have times available a couple of evenings a week as well as a couple of Saturday mornings a month.

When I first begin with a client we schedule an initial session with a follow up a week later.  After that, we meet every two weeks.  

My clients can always get answers to quick questions or help in getting unstuck on a process through email, text or a short phone call.  If I see that an adequate answer requires more in depth discussion, we'll schedule a follow-up session as soon as possible so they don't loose momentum.

If I wasn't concerned with my clients success, my schedule wouldn't be as accessible as it is.