When a prospective or regular "client"  call  TIME  is essential , they may have relatives coming to town , may be a celebration or just buying or selling  a home . Listening  to their needs , answering  their questions ,  given them a piece of mind that I will take care of their needs and  have a plan of action  to IMMEDIATELY  excute. Ansering the phone call or calling back withim 10 minutes are very effective to my bussines