As a technology provider, the first tool we use is our monitoring software platform. When a client calls with a concern or problem, any team member can log in via their phone and view any outages, error logs, memory issues, or overheating issues that a client has. This allows us to immediately assess the situation and either fix it remotely or know that we need to get someone onsite. This software coupled with a commitment to either answer the call immediately or call back within the hour, with knowledge of what needs to be fixed allows our customers to know they are in good hands and that their issue is being resolved in the fastest way possible. Having an IT company that not only knows your setup, but also knows your people, and responds quickly and accurately builds trust and provides peace of mind.