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I do think this is a subject that requires a certain amount of judgement
and discretion, as no one is going to want to hear "so and so is crazy"
BEFORE they break up with said crazy person.

All joking aside, when it comes to a hard conversation, bad news does
not get better with age. If it is an issue that requires immediate
attention, stabilize the situation before reaching out to your client.

It is important to not care who gets blame or credit, and to define the
problem at hand and then focus on possible solutions. You should already
have several solutions fleshed out, with pros/cons and a recommendation.
Even better is to bring up the problem and explain how you've already
solved it, and then you just review the outcome and impacts.

If it is a situation that requires the client to solve with additional
people, time, or money; make it as clear and simple as possible, and act
as a trusted advisor in shepherding their resources as responsibly as
possible.  
Regards,  
Blake Beyer  
KMI ATM



Leadership requires tactfulness.&nbsp;People want to be told the hard things. "Why didn't anyone tell me?" is a common question. When you need to have a hard conversation, how do you set it up so the client feels you cared enough about them to tell them, and allow them to feel your respect for them?

Respect | PowerCore.net

Respect

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Blake Beyer

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