At Pop Box we help small businesses sound bigger, operate more efficiently, and make it easier for customers to get the help they need. Have you ever called a business and had no idea which extension to choose, or been transferred multiple times before reaching the right person? A modern 3CX phone system uses intelligent call routing and auto attendants to get callers to the right person the first time. I recently worked with a client whose front desk was overwhelmed because every call came to a single phone number. We implemented a simple auto attendant with options for sales, support, and billing, and immediately reduced hold times while improving the customer experience. After a decade of supporting complex phone systems, I can design a dial plan that is professional, efficient, and easy to use. I’m a great referral for Brandie’s online marketing firm that needs a way to route prospective customers directly to the sales team. Ask Brandie “while waiting for the next available agent, would you rather hear hold music or silence?”