Two things that really make me easier to do business with are the Transportation Headquarters department and the certificate of insurance portal.
For my transportation clients, the Transportation Headquarters team within my agency helps monitor DOT compliance and safety scores. That matters because safety scores can affect whether a company stays on the road, passes inspections, wins work, and remains attractive to insurance carriers. It also allows my clients to protect their business because they cannot get loads if their scores get too high. Instead of waiting for a problem to show up at renewal, I help clients stay ahead of the issues that can disrupt their business.
For contractors, the certificate portal makes insurance paperwork much faster. They can create their own certificates immediately, or request an updated certificate and receive it by email within about 10 minutes. This cuts down on the communication and frustration of having to hunt down an agent every time they win a contract, especially in a timecrunch. Time is money, especially when you're getting paid by the job.
The goal is simple: make insurance easier, faster, and less frustrating so my clients can spend more time running their business.