I respond as quickly as possible each and every time that my clients reach out to me.  This means that I answer every e-mail and text and if I'm available I answer every phone call personally (but if I'm not available when the call I return every voicemail message).  This sounds like it should be basic, but it is not a common practice among Personal Injury attorneys.  This keeps my clients updated on their case, allows them to feel confident that I'm taking care of them and builds trust between us.