I always enjoy doing business with someone who makes it easy to do business with - so I aim to ensure that clients can book sessions with me, pay, and communicate in effective and efficient methods. I offer choices if my standard procedures don't fit their preferences (some people prefer to have phone calls vs. Zoom meetings, others prefer to book sessions via text or a quick call vs. using my online calendar tool). I aim to be flexible and provide self-service tools for those who prefer that route.
I also ensure any appointments are booked and they receive an invitation via email to the meeting - along with built-in reminders that send email and text reminders of the meeting 1 day and a few hours before the meeting day and time.