I had a client that was miserable with their current bank.  I asked questions as to what were some pain points that made them miserable.  Upon learning what was going on I was able to recommend products and services that directly fit their needs saving them time and money.  I also explained to him what makes Ameris Bank stand apart from our competitors with one thing being the hands on customer service that he deserves.  I pulled up our Google reviews and showed him the 4.70 rating that my branch had and explained to him that he will be treated in the same way.  I also introduced him to my staff and reassured him that we would all be here to take care of him.