We track client case information. That information is shared with eveyone in the office internally as well as with the client. We are able to determine the status of their case easily and answer questions quickly despite the numerous documents that are involved in each case. Easy access means that if one team member is out, another can get to the information in an efficient manner.  The client benefit is that  they are quickly  informed, questions are quicly answered  gving the client  peace of mind regarding the status  and the requirements necessary to complete their case.