Timely compliance and saving clients tax dollars is without question an important part of my business, but relationships with my clients is vital.  I use multiple tactics to show clients and prospects I respect their time.  I have two admins who make sure to have the phones are answered during normal work hours.  Clients (potential and existing) always get a friendly hello and immediate touch.  My admin will always connect the calls to me on the spot, unless I am working directly with another client.  I will return those calls generally within an hour or two.  

I begin my days (unless it's a PowerCore day) by responding to all emails that have populated from the night before.  I end my day by responding to the day's emails. 

I make sure to answer questions completely and set a time to respond at a later time with answers I have to research.

When I am with any client, whether in person or on the phone, I will not answer the phone or a text.  Clients know they are my focus.  

When clients need to set an appointment, I make myself available on their schedule.  Much of my work is on my computer, and I'll get that completed AROUND client interactions.

I prefer phone conversations to emails, but after phone conversations, I will frequently followup with an email for a trail of the conversation if the details are crucial.