Every business eventually gets to the place where direct contact with the owner isn't always the direct contact. I help my clients determine how they will scale and then market that process as a competitive advantage.

For instance, the owner of a home inspection company stopped doing inspections because running a company required him to be thinking about things other than the home he was in. I created a script for the customer service team to guide them when he would get requests that showed how his clients won the lottery by getting someone trained by the OG but who could remain fully attentive without distractions about how they were going to market the business PLUS the work was under the direction and quality control measures only the OG could create. Scaling actually created a BETTER result for clients than prior when the owner was the inspector.