I ask a lot of follow-up questions.  When I am talking to a prospect or customer about an issue, it is always important that I understand what their needs and concerns are.  That is why it is very important for me to have a collaborative conversation.  To do this, I can't have distractions and must pay attention.  Having to think about what follow-up questions that I need to ask helps me pay attention and asking really good follow-up questions helps my clients know that they have my attention.