First, I prioritize by impact. If it’s something that affects a client’s health, progress, or confidence,like energy crashes, food reactions or weight-loss plateaus, that goes to the top immediately. Those messages are flagged and acknowledged same day.

What I say to the client is really important. I always lead with reassurance.

"I’ve got you. Your progress matters, and we’re already working the plan."

That alone keeps people calm and confident.

I had a client in the middle of our reset who suddenly hit major fatigue and wanted to quit. I was teaching all day, but because of our system, she already had access to her plan, hydration support and supplements. I sent a quick reassurance message, reviewed her data that evening, adjusted protein timing and electrolytes and by the next check-in she said, "I didn’t feel alone for a second and that’s why I stayed."