Could you imagine great customer service again. Asking the right question to you your client bring out the actual problem. Rosanna a first time home buyer purchased a property that was sold by an investor. What does that mean no sellers disclosure. Hazardous wiring through the home dangerous in permitted panel upgrades. She was afraid of home it would cost to make it code compliant. I asked did you get a home inspection? Yes she replied. Well most home inspections come with a warranty. This violation wasn't in the inspection report. In this case is a good thing because her warranty did come with a warranty and she was about 5 days away from being out of the warranty period. She called showed them our $9600 quote to upgrade entire system. They were honest and wrote her a check after notifying them of her burned up electrical panel.