I have had 3 or 4 Auto/Home insurance carriers that have left Georgia.  Each carrier sent my clients non-renewal letters.  My clients have been upset because they have been great clients with no claims.  

First, I allow my clients to understand that their "clean history" is valued in my office.  The carriers have decided to leave Georgia for their reasons and it is no reflection on my clients.

Then we find a better carrier and save them some if possible.