I had a potential customer call my office line looking for a business consultant to help her establish a new business she was about to start.  I told her that my expertise would come in 5-10 years once she establishes the business and needed help exiting out of the business.  I didn't just end the call with her once I understood what she was looking for.  I got on Harlan and looked up all the team members to find someone that I could connect her with.  I found a member of another team that I had not met but felt confident in being able to pass on their contact information based on their profile.