In the merchant service industry, seven of the ten most common suppport issues is related to funding. The question I ask potential clients is "How do you take payments now?" They don't anticipate that explaining how their current payment setup is the most important information I need to know because they don't know that I have many solutions for them. By understanding how they take payment currently, I'm able to provide the correct curated solution for what they need, as well as any additional ways to take payment they do not already. But once they are a client, the simplest question I can ask them is "How are you doing?" Many merchant service companies are moving away from personalized support, either sending clients to calls oversaes or using AI chatbots to solve issues. I get to know my clients personally, because from discovery call to active account, I am the direct point of contact for my client. Many business owners don't realize that what truly matters to them is having a merchant service provider who is a partner that as there to grow with them as their business scales up, and at Wingman Payments, we've got your six!