Recently I had a past client I did repairs for reach out to me after some heavy rains. His text to me said, "I have water leaks after the storm and I only trust you, when can we set up an appointment?" 
This absolutely made my day and brought me so joy that I had made such a positive impact on this family they reached back out to me directly instead of another company or calling the office line. 
I'll be putting together a new plan to fix his new leaks and look forward to working with such a great family.