We write handwritten thank you cards to every client. This is something we pay a team member to do for 1 to 1.5 hours per week. The reason we do this is we work very hard for our junk team to be the highlight of our clients day and we want that to remind them of that happiness and let them know they are appriciated. Even if they just did a minimum pick up.

The guys on the truck are always looking for ways to throw in a garnish. Often that looks like offering the client a drink from the gas station on the way to their house, bringing their empty trash can up to the house, picking up amazon packages from their porch to hand to them, sweeping their whole garage (even if we only worked in a quarter of it) and making sure to always ask if theres anything else they need a hand with while they have two strong guys at their disposal. 

We want our clients to know that we care about them and we want to be the bright spot of their day