During infominutes, I always listen to the examples that people use to describe a situation and how they go to address that issue for their customers.  If it a unique issue, I will make a note to allow me to reference when I have clients that have similar issues and are looking for help. 

If the information is during a 7 minute and the presenter gives out a hand-out, I try and keep them in my office for reference and use it to help my customers if they have a similar issue.  Having something to give to them makes the referral easy and smooth plus telling them I know the provider very well gives them the confidence to work with team members.