Orientation Essentials

InfoMinute Seminar

At the end of a client engagement, first, we make sure that the customer is satisfied with our work. Because the industry I work in is transactional, client engagement is typically over at the end of a project. Me and my team members hand out postcards to the customers that allows them to leave a review on the service that we provide. This is done through Google, Facebook, or Yelp. This is a great way to receive honest feedback on the work that we do at Todd's Plumbing.

Credibility is a requirement for referrals. We establish credibility with every behaviour.
What is your process at the end of a client engagement?
Do you have a system for following through in 90 days?
How does this make them comfortable and make you credible? How has this contributed to your referrals from clients?

Garrett Meuninck

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