At the end of a client engagement, first, we make sure that the customer is satisfied with our work. Because the industry I work in is transactional, client engagement is typically over at the end of a project. Me and my team members hand out postcards to the customers that allows them to leave a review on the service that we provide. This is done through Google, Facebook, or Yelp. This is a great way to receive honest feedback on the work that we do at Todd's Plumbing.