When we get a new client my goal is to be super transparent with them. When I arrive at a clients home I am quick to diagnose the problem. Once I do, I get the customer and show them the issue and tell them the causes of the problem. My goal is to educate the client because I believe it builds trust with them and also a relationship to where it will make them want to use me for future jobs. 

I also tell my clients to not be afraid to reach out if they have any questions or issues in the future and I will be happy to help. I love to small talk as well and get to know my clients while I'm doing the work.