A general contractor shared that they regularly made adjustments mid-project—sometimes moving outlets, redoing finishes, or adjusting layouts—but rarely billed the client for the changes. “It just felt easier to eat it than deal with a fight,” he said. Those “small” changes could add up to thousands in unpaid work every quarter.

That’s where I come in. I help contractors build a professional change order process, so they get paid for all the work they do and stop training clients to expect free upgrades.

Contractors who routinely do extra work without updating the invoice are literally giving their time and money away—I help them stop that. A great question to ask a potential referral is: “When a client changes the scope mid-project, do you have a way to charge for that?” or “How do you handle scope changes when a client asks for something different?”