It is hard to take time away in business as we are always On for the most part. However, we do have a system / team in place to take care of items while I am not available.
My asst, Samantha, typcially handles the front end intro calls and direclty to website for application / quick updates for files in early stages.
Our processor, Taylor or Pamela, would be the main point of contact for any files in process (contract in hand and working towards closing.)
I always have my manager or diff loan officer in our offfice available for calls and dsicuss rates/ market as you need to be licensed for this.
Thanks,