I do not offer a test, but communication is the key in attracting and maintaining my clients. My clients expect me to meet their expectations when it comes to price, closing costs, the interest rate and the closing date. I am making a commitment to my clients that their expectations will be met; in return, I ask my clients to make a commitment to me, by being forthcoming, honest and willing to submit documents in a timely manner. The more informed my clients are the smoother the process. Not only do I want to get my clients the best possible deal but I want them to have a great customer experience as well.