While different travel advisors have a different way of doing business, at the end of the game its about getting the client booked on their fabulous vacation at the best value we can find.  If they're coming to me from another agency I ask questions to determine how they like to work so I can make sure to do what they like....and not do what they don't like!  We don't spend a ton of time working on our competitors....our service makes us stand out in a good (or bad) way.