For urgent matters when I am unavailable, responsibility seamlessly transitions to my assistant, who also has a designated backup. In addition, I have management support available for direct client interaction when needed. This structure has proven highly effective over the past 20 years.

Our services are guaranteed, and we operate with clearly defined transaction processes and contingencies to ensure deadlines are met. For example, there have been occasions when loan structures needed to be adjusted to maintain the closing schedule. In those instances, my support team executed the necessary changes, communicated directly with the client, and implemented solutions without disruption.

In the unlikely event an issue were to occur, I would personally resolve it and credit our fees accordingly. I take pride in consistently closing on time, with no surprises.