For many years I have had a direct phone number. Clients are often caught off guard that I have personally answered their call. Lack of communication is the most common criticism of attorneys so I work hard to distinguish myself in that area. I also answer client e-mails 7 days a week. I strongly believe that as a trusted advisor, I need to meet the highest expectations of accessibility from my clients and that principal has served me well in over 40 years of practice.