First time buyers and sellers needs a lot of handholding throughout the entire process.  Our initial meeting is to give a general overview of the process and do some fact finding..I need to understand their needs, concerns and timelines.  From their, I tailor my services to best match their requirements and present my value proposition, answering any additional questions they may have.  Once we have established that we are a good fit for eachother, we review the appropriate Brokerage Engagement Contract and I section by section; as well as answer their questions so I can be comfortable that they fully understand the paperwork being signed.  In the final portion of our meeting, we discuss the next steps in whichever journey we are about to embark on and what they should expect as far as timelines, stress levels and emotions as most first timers don't realize how overwhelming the process can be so we have the conversation as a reflection point for them to understand the "normalness" of their feelings when the time comes.