InfoMinute Seminar

Orientation Essentials

Best Client Workshop

When a Team dresses for Halloween, you know it's a good place to be at 7am!

North Fulton

Fun Costume Meeting at North Fulton!

As an IT MSP I rely on an RMM tools that monitor my client's workstations, security, email security, tickets, and more. I track the amount of hardware issues, security issues and email phishing attempts for all my clients. Sepertitly I track the tickets that are generated after these events, and the duration of time spent repairing them. Once the tickets are closed they are run through an AI system that reads all the replies and tells me how the resolution was carried out and if the feeling was interpreted as a positive experience by the client. I used to depend on SLAs, and that only tells me That if the time to resolution is short the experience is good. Today I know that's not correct and my new AI reports have helped move me to an SLX model (Service Level Experience). I can also show this to new tech so they can see that we value our client experience over quick turnarounds with poor service. Because we track our client experience, we can reach out to any client we think may have experienced a poor result in service and correct this proactively.&nbsp;

We track PowerBrew activity because referrals come from 1:1 time. We track referrals because opportunities become bank deposits, and that’s why we’re here.
What report do you have, in your business that forecasts results the way coffee predicts WE DID BUSINESS slips?
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Reports | Tools | PowerCore.net

Reports | Tools

Recognizing a Team for 100% participation in the Referral Trigger response.

100% Club

Business  Attorney

Professionalism: Tasked with running a professional weekly meeting and directing the LeadershipCore in alignment with a proven success structure.

Luis Cotto

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