Right now, I’m still the primary point of contact for my clients, and that’s by design. When someone refers a friend or family member to me, they’re trusting me with their reputation — so I’m very intentional about who represents my firm.
When others do step in, whether it’s LPL’s service teams, technology support, or an industry partner on a joint call, they’re there for a clearly defined purpose. They have access to what they need to solve the issue, but they’re not representing the relationship. I am.
Behind the scenes, I’m actively building the systems and processes that will allow me to expand that safely. Any future direct hire will be licensed, trained in our client experience, and operating from a documented playbook, not personal style.
Just like a solid financial plan, I’m designing the business systems for the outcome I want: consistent, high-touch client care even when life happens. I’m planning for continuity, not scrambling for it, even when circumstances become less than favorable. And that’s how credibility stays protected.