My industry is constantly changing. Every time we turn around the EPA is telling us we cant do things the way they were always done. With all these changes come alot of uncertaintity and animousity from my consumer. I have to be well informed in these changes so I can help navigate my clients to making the right decisions. Printed scripts are not anything I can use, for every situation has diffrent needs or outcomes. I am the script. and what I say can and will impact not only in home safety and comfort but also finacially. The largest change I have to overcome is price, my industry has doubled in cost in the last 4 years with more coming  in the near future.